Our Customer Service Commitment
Neopost Mid Atlantic delivers a superior level of customer service. We promise:
- You will be greeted by a live customer service associate when you contact us by telephone.
- Your call will be immediately transferred to a qualified technician’s wireless device.
- You will receive a return call from a factory certified technician within 60 minutes.
- A technician will arrive at your location within four hours of your call.
- Your organization will receive loaner equipment if we are unable to restore full functionality to your Neopost-brand product within 24 hours of our original arrival. Alternately, you can have full access to one of our demonstration models in our showroom if you fall behind schedule on a mailing project.
- You will receive a 30-day no-repeat-call warranty for all repair work performed.